Shipping Policy

At 1smartwayltd.com, we strive to provide our customers a seamless and transparent shipping experience. This Shipping Policy outlines how we process, ship, and deliver your orders within the United Kingdom. By placing an order on our Site, you agree to the terms outlined below.

1. Order Confirmation

• As soon as you place your order, you will receive an order confirmation email. This means we have received your order and pre-authorized your payment.

• Please check your spam folder if you do not see the email in your inbox. If you still haven’t received it, contact us at support@1smartwayltd.com with the subject line “Order Confirmation Not Received.”

2. Order Processing

2.1 Order Acceptance:

• We reserve the right to refuse or cancel any order for reasons such as:

  • Suspected fraudulent activity (e.g., invalid payment details).

  • Incorrect pricing due to technical errors.

  • Incomplete or inaccurate customer information (e.g., address, phone number).

• If your order is canceled, we will notify you and refund any payments made.

3. Shipping Details

3.1 Shipping Options:

• We offer free shipping on all orders within the United Kingdom.

3.2 Handling Time:

      Handling Time: 1-2 business days (Monday to Friday).

3.3 Shipping Partner Company:

• We are partner with DHL for shipments.

3.4 Shipping Time:

• Orders are typically delivered within 2-4 business days (Monday to Friday) after processing.

3.5 Cut-Off Time:

• Orders placed before 6:00 PM will be processed the same day.

• Orders placed after 6:00 PM will be processed the following business day.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• Use this tracking number to track the status of your delivery.

• If you haven’t received a tracking number after 7 business days, please email us at support@1smartwayltd.com for assistance.

5. Delivery

5.1 Delivery Address:

• Please ensure your shipping address is accurate at checkout. We are not responsible for delays caused by incorrect addresses.

5.2 Failed Deliveries:

• If a delivery attempt fails, the carrier will typically leave a notice with instructions for rescheduling or collecting your package.

6. Changes to This Policy

• We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

• Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

Company Name: 1Smartway LTD

Company Number: 15203999

Email: support@1smartwayltd.com

Phone: +44 7366 266538

Address: 07, Hudson Court, Victoria Street, Dunstable, LU6 3BB, United Kingdom

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+5)

Response Time: We aim to respond within 24 Business Hours

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