Last Updated: January 10, 2026

At 1SMARTWAY LTD, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a clear return and refund process in accordance with consumer protection standards.

1. Return Window

You may return eligible items within 30 days of receiving your order. To qualify:

  • Items must be unused, unworn, and in their original condition

  • Include all original packaging, tags, accessories, and documentation

  • Items must not show signs of use or damage caused by the customer

  • No restocking fees are charged

2. Return Shipping Responsibility

Defective or Incorrect Items

  • If you receive a damaged, faulty, or incorrect item, return shipping is free of charge

  • A prepaid return label or reimbursement will be provided

Change of Mind / Wrong Size or Color

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Customer Support

    • Email: support@1smartwayltd.com

    • Provide: Order number, reason for return, and photos if the item is defective or incorrect

  2. Receive Authorization

    • Our support team will provide return approval and instructions

  3. Repack the Item

    • Securely pack the product in its original packaging, including all accessories

  4. Ship the Return

    • Use the provided method or your preferred courier (if self-paid)

⚠️ Note: Returns sent without prior authorization may not be accepted.

4. Return Address

All approved returns should be sent to:

1SMARTWAY LTD 07 Hudson Court, Victoria Street Dunstable, LU6 3BB United Kingdom

5. Refund Processing Timeline

  • Returned items are inspected upon arrival

  • Approved refunds are processed within 7 business days

  • Refund timing may vary depending on your bank or payment provider

  • Refunds will be issued to the original payment method only

6. Exchanges

If you need a different size, color, or replacement product, contact us at support@1smartwayltd.com.

  • Our team will arrange a fast and simple exchange where applicable

7. Non-Returnable Items

Some products cannot be returned for hygiene or safety reasons.

  • These items are clearly marked as non-returnable on the product page

8. Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT

🕒 Response Time: We aim to respond within 24 hours.