Last Updated: January 10, 2026
This Privacy Policy explains how 1SMARTWAY LTD (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit https://1smartwayltd.com (the “Site”) or interact with our services.
Updates to This Policy:
We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a new “Last updated” date.
Information We Collect:
Data You Provide Directly:
- Contact details (name, email, phone number, address)
Order information (billing/shipping addresses, payment confirmation details)
Account details (username, password, login information)
Communications with customer support (emails, inquiries, messages)
Data Collected Automatically:
We use cookies and similar technologies to gather information, such as:
- Device type and browser
- IP address and general location
- Pages viewed and time spent on the Site
- Shopping behaviour and interaction data
- Analytical performance metrics
Data from Third Parties:
We may receive information from:
- Payment processors (e.g., payment confirmation and fraud checks)
- Shipping partners (delivery status and updates)
- Marketing or analytics platforms
- Social platforms, when you interact with our content or ads
How We Use Your Information
- To process, confirm, and deliver orders
- To send account notifications, order updates, and policy changes
- To provide customer service and support
- For marketing and promotional purposes (where legally permitted)
- To detect fraud, prevent abuse, and enhance security
- To comply with legal, tax, and regulatory obligations
Cookies & Tracking:
We use cookies to personalize your experience, analyze site performance, and display relevant content. You may manage or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.
Sharing of Information:
We may share personal data with:
- Service providers and vendors who assist with order processing, payments, shipping, analytics, or marketing
- Business partners helping us operate or improve the Site
- Affiliates within the 1SMARTWAY LTD corporate structure
- Government authorities when legally required to do so
We do not sell or share sensitive personal information without your consent.
Third-Party Links:
Our Site may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party sites. Please review their policies before providing any personal information.
Children’s Privacy:
Our services are not directed toward children, and we do not knowingly collect information from minors. If you believe a child has provided personal data to us, contact us and we will remove it promptly.
Security & Data Retention:
We use administrative, technical, and physical safeguards to protect your information.
However, no system is fully secure. We retain data only for as long as necessary to fulfill business needs, legal requirements, or contractual obligations.
Your Rights:
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Request a copy of your data (data portability)
- Restrict or object to data processing
- Withdraw consent at any time
- File a complaint with a data protection authority
To exercise any of these rights, contact us at support@1smartwayltd.com. Verification of identity may be required.
International Users:
Your information may be transferred, stored, or processed outside your country of residence, including in regions with different data protection laws. We take steps to ensure that your data is handled securely and in accordance with applicable regulations.
Contact Information:
Store Name: 1SMARTWAY LTD
Address: 07 Hudson Court, Victoria Street, Dunstable, LU6 3BB, United Kingdom
Email: support@1smartwayltd.com
Phone: +44 7366 266538
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM
Response Time: We aim to reply within 24 hours.