Need help?
Welcome to the 1SMARTWAY LTD FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry-free. If you need additional help, our support team is always ready to assist.
How long does delivery take?
- Order handling: usually 1–2 business days
- Shipping time: typically 2–4 business days
- Overall delivery estimate: around 3–6 business days
For complete details, see our Shipping Policy.
Do you provide free shipping?
Yes, we offer free shipping within the United Kingdom. Check our Shipping Policy for more information.
Where is your business located?
1SMARTWAY LTD is based in the United Kingdom and serves customers across the UK.
What if my order arrives damaged or defective?
If you receive a faulty or incorrect item, we’ll replace it at no cost.
Please contact us within 30 days and follow our Return Policy.
Can I cancel an order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order.
Contact our support team promptly to request cancellation.
When will I receive my refund?
We offer a simple, customer-friendly return process.
Full details are available in our Refund & Return Policy.
I still haven’t received an update on my tracking code.
Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider.
See our Refund & Return Policy for more information.
Do your products come with a warranty?
Yes, all purchases include a 30-day warranty.
More details can be found in our Refund & Return Policy.
How can I contact customer support?
You can reach us via our Contact Us page or email us directly at support@1smartwayltd.com.
Do you ship internationally?
Currently, we ship only within the United Kingdom.
Do you have a physical store?
We operate exclusively online, which allows us to offer competitive prices and a wide product selection.
Can I place bulk orders?
Yes, bulk orders are welcome. Please contact our support team for details and arrangements.
How do I exchange a product?
For exchanges (size, color, or product), please follow the instructions in our Refund & Return Policy.
How can I track my order?
You can track your shipment through the Track Order page on our website.
Contact Information
- Website Name: https://1smartwayltd.com/
- Company Name: 1SMARTWAY LTD
- Address: 07 Hudson Court, Victoria Street, Dunstable, LU6 3BB, United Kingdom
- E-Mail: support@1smartwayltd.com
- Phone: +44 7366 266538
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: GMT
🕒 Response Time: We aim to respond within 24 hours.