Last Updated: March 10, 2026

At 1SMARTWAY LTD, we aim to deliver fast, reliable, and transparent service to all customers. Below are the details of our shipping process and what to expect after you place your order.

Shipping Coverage

We currently ship orders within the United Kingdom only.
All orders are delivered through trusted courier partners.
Our customer support team is available to assist you with any delivery-related questions.

Order Handling

Orders are usually processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Shipping typically takes 2–4 business days after the order has been processed.

Overall Delivery Estimate

Customers can expect their orders to arrive in approximately 3–6 business days from the date the order is placed.

Shipping Costs

We offer free standard shipping on all UK orders.
There are no hidden fees or additional delivery charges at checkout.

Order Tracking

After your order ships, you will receive an email with a tracking number.
You can use this number to monitor your delivery status through the courier’s website.

If tracking information does not update within 48 hours, please contact our support team for assistance.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.
Orders delayed or returned due to incorrect addresses may require additional reshipping fees.

Refunds cannot be issued for undeliverable packages unless the item is returned to us in its original condition.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us immediately.

Include:

  • Your order number

  • Photos of the damaged item (if applicable)

We will investigate with the courier and replace the item or issue a refund when appropriate.

Delivery Confirmation

Orders marked as “Delivered” by the courier are considered successfully delivered.

If you cannot locate your package, please notify us within 48 hours so we can assist you.

Questions & Support

For more information, please visit our FAQ page or contact our customer service team.

Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT

🕒 Response Time: We aim to respond within 24 hours.