Last Updated: January 10, 2026

At 1SMARTWAY LTD, we aim to provide fast, reliable, and transparent delivery for all customers. Below are the details of our shipping process and what you can expect after placing your order.

Shipping Coverage

  • We currently ship orders within the United Kingdom only.
  • All orders are delivered through trusted courier partners.
  • Our customer support team is available to assist you with any delivery-related questions.

Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday).
  • Orders placed on weekends or public holidays are processed on the next business day.
  • A confirmation email will be sent once your order is processed and ready to ship.

Shipping Costs

  • We offer free standard shipping on all UK orders.
  • There are no hidden fees or additional delivery charges at checkout.

Delivery Time

  • Standard delivery takes approximately 2–4 business days after processing.
    Delivery times may vary depending on courier delays, peak seasons, or your location.
    If a delay occurs, our support team will assist you promptly.

Order Tracking

  • After your order ships, you will receive an email with a tracking number.
  • You can use this tracking number to monitor your delivery status through the courier’s website.
  • If tracking information does not update within 48 hours, contact our support team for help.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information at checkout.
  • Orders delayed or returned due to incorrect addresses may require additional reshipping fees.
  • Refunds cannot be issued for undeliverable packages unless the item is returned to us in its original condition.

Lost or Damaged Packages

  • If your order arrives damaged or does not arrive at all, contact us immediately.
  • Please include your order number and photos (if applicable).
  • We will replace the item or issue a refund after investigating with the courier.

Delivery Confirmation

  • Orders marked as “Delivered” by the courier are considered successfully delivered.
  • If you cannot locate your package, notify us within 48 hours and we will help resolve the issue.

Questions & Support

For more information, visit our FAQ page or contact our customer service team.

Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT

🕒 Response Time: We aim to respond within 24 hours.